Reference

Terms and Conditions That Govern Your 991ph Account

These terms set out what you agree to when you open and use a 991ph account — covering eligibility, payment conduct across GCash, Maya, and InstaPay, and how we resolve disputes.

Account Eligibility RulesGCash, Maya & InstaPay Payment TermsWithdrawal & Verification ProcessAccount Suspension ConditionsDispute Resolution Path
991ph Terms and Conditions That Govern Your 991ph Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If you have a question about a specific clause, a payment dispute tied to a GCash or Maya transaction, or a withdrawal that appears to conflict with what these terms describe, reach out directly. Our support team handles terms-related queries through the channels below — bring your account reference and the relevant transaction ID so we can respond accurately.

Live Chat Open the chat widget in your account dashboard for real-time help on terms questions, payment disputes, or withdrawal verification hold-ups.
Email Support Send detailed terms or account queries to our support address. Include your account ID, the payment method used (GCash, Maya, or InstaPay), and a brief description of the issue.
Account Help Centre The Help Centre inside your account lists common terms questions, explains the withdrawal verification steps, and links to the latest published version of these terms.
HOW WE UPHOLD THESE TERMS

Account Security and Policy Integrity at 991ph

We apply these terms consistently across every account. Whether your last deposit came through GCash or InstaPay, the same verification standards and conduct rules apply. Players in Iloilo City operate under the same terms as anyone else on the platform — consistency is how we keep the account environment fair.

Account Security Your account is protected by OTP-based login verification. We never ask for your GCash or Maya PIN — any contact requesting it is not from 991ph.
Data Handling Personal data collected at registration is used only for account verification and payment processing. We do not sell or share your information with third-party advertisers.
Term Change Notification When we update these terms, the revised version is published at this URL with a clear effective date. Continued account use after that date constitutes acceptance of the changes.
Dispute Escalation If live chat or email does not resolve a terms dispute to your satisfaction, you may escalate in writing to our compliance team with full transaction records for formal review.

Common Questions About the 991ph Terms

These are the terms questions we hear most often from account holders. If your question is not covered here, live chat is the fastest route to a specific answer.

These terms apply to every person who opens or uses a 991ph account. Access is available where local law permits and is limited to eligible individuals only — eligibility depends on applicable Philippine law.

Contact support through live chat with your GCash transaction reference and account ID. We will review the payment record against the terms and respond with a resolution or a request for further verification.

We publish all updates at this URL with an effective date. Using your account after that date means you accept the updated terms. We do not apply changes retroactively to completed transactions.

Withdrawals to GCash, Maya, or InstaPay go through identity verification before release. If details on your account do not match your registered e-wallet name, a hold is applied until the mismatch is resolved through support.

Using another person's GCash or Maya account to fund yours, providing false registration details, or attempting to exploit a system error are all considered breaches and may result in account suspension pending review.

Send a written request through the email support channel. Include your account ID and the specific action you are requesting — data export or full account closure. We process requests in line with applicable law.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.