Reference

How 991ph Handles Your Personal Information

This Privacy Policy explains exactly what data 991ph collects when you open an account, make a GCash or Maya deposit, or contact support — and how we keep that information secure.

Account data protectedGCash & Maya transaction privacyInstaPay record handlingClear data-access rightsDirect deletion requests
991ph How 991ph Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, correct stored details, or ask us to remove your account records, our support team handles those requests directly. Reach out through any of the channels below and include your registered mobile number so we can verify your identity before acting on the request.

Live Chat Open the chat widget from any page in your account. State your request clearly and our team will confirm receipt and next steps for your data query.
Email Support Send your data request to our support address. Include your registered mobile number and the specific action you need — access, correction or deletion.
Account Help Page Log in and navigate to Account Settings, then select Privacy Request. This routes your submission directly to the team handling data rights for Philippines accounts.
HOW WE PROTECT DATA

Security, Cookies, Retention and Your Control

We apply encryption across your account session, your payment records, and the data stored against your profile. Below are the four areas where your data rights are most relevant — how we handle each one is described in plain terms so you know what to expect.

Payment Record Security

GCash, Maya and InstaPay transaction references are stored in encrypted form. Only authorised staff with a verified business need can access payment logs, and access is logged for audit purposes.

Cookie and Session Data

Session cookies keep you logged in during an active visit and remember lobby preferences. You can clear these through your browser or mobile device settings at any time without losing your account data.

Data Retention Period

We keep account and transaction records for the period required under applicable law. After that window closes, records are deleted or anonymised — they are not kept indefinitely for commercial use.

Your Access and Correction Rights

You can request a full export of data we hold on your account, ask us to correct inaccurate details, or submit a deletion request. We aim to respond to all data requests within a reasonable period after identity verification.

Common Questions About Your Privacy on 991ph

The questions below cover what players in the Philippines ask most about how their personal data is handled on this platform — from what we collect to how you can have it removed.

We collect your name, mobile number and the e-wallet details you link — typically your GCash or Maya number. Device and session identifiers are also recorded automatically when you log in.

Yes. Transaction references and amounts are stored encrypted. They are shared only with the payment processor needed to clear the transfer — not with advertisers or unrelated third parties.

We retain records for the period required by applicable law and internal audit obligations. Once that period ends, data is deleted or anonymised and no longer linked to your identity.

Yes. Contact us via live chat or email with your registered mobile number. After we verify your identity, we will compile and send you an export of the data stored against your account.

Submit a deletion request through Account Settings under Privacy Request, or send it directly to support. We will process it after identity verification, subject to any legal retention requirements.

We use session cookies to keep you logged in and remember lobby preferences. You can clear or block them through your browser or phone settings; this does not delete your account or transaction history.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.